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Using Your Reservation at SJC

Follow the signs to the applicable parking facility on your confirmation email. Your QR code/license plate will not allow access to a different parking facility. If you drive to the wrong parking facility, please use the intercom button to speak to a Parking Representative for directions to the correct facility.

Please use the intercom button and advise the Parking Representative you accidentally pulled a ticket. The Representative will assist and provide further direction. Have your confirmation code available so we may look up your reservation. 

If you arrive more than 3 hours prior to your reservation start time, ingress will not be permitted. If you depart more than 3 hours after the end time on your reservation, you will incur additional fees at the posted daily rates prior to exiting the parking facility.   

For example, if a reservation is from 7am to 7pm, you will be able to exit the facility until 10pm without incurring additional charges. 

Please use the intercom button to speak to a Parking Representative. Do not pull a ticket. Have your confirmation code available so we may look up your reservation. 

Please use the intercom button to speak to a Parking Representative. Do not pull a ticket. Have your confirmation code available so we may look up your reservation. Your QR code/license plate will only allow entry to the parking facility listed on the reservation. Please confirm that you are at the correct parking lot and the dates/times are correct.

Your reservation may only be used for one entry and exit from the parking facility. Once you have exited the parking facility, your reservation will be treated as complete. If you try to re-enter the parking facility with the same reservation, it will not work. To reenter the parking facility, pull a ticket to start a new transaction. The posted parking rates will then apply. 

You may freely exit the parking facility. A partial refund may be issued at the Airport's discretion upon request. 

You can use any available lane to enter the parking facility. If the License Plate Recognition system doesn't automatically open the gate for you, use your QR code at the reader.