Accessible Services
We are committed to providing outstanding customer service at San José Mineta International Airport, ensuring that all of our facilities, amenities and programs are fully accessible for every guest. We encourage you to explore our dedicated Accessibility page, and we look forward to welcoming you to our Airport.
Airport ADA and Title VI Coordination
If you require wheelchair service or similar assistance for passengers with disabilities, please contact your airline, as the airlines must make these arrangements. Visit our Airlines page for a list of the airline's phone numbers and website addresses.
If you have a request for airport related materials in alternate formats or languages, please email Customer Service at info@sjc.org.
If you'd like to make San José Mineta International Airport aware of an accessibility or Title VI concern or complaint, please complete the Title VI Complaint Form or contact the Title VI Coordinator to assist you in submitting a complaint. Please allow up to 3 business days for a response.
Complaints must be filed within 180 days of the discriminatory event, must be in writing, and must be signed and sent to:
Airport ADA and Title VI Contact:
Magdelina Nodal, Civil Rights Coordinator/Liaison
San José Mineta International Airport
1701 Airport Boulevard, Suite B-1130
San José, CA 95110-1206
mnodal@sjc.org
Once the complaint is reviewed the complainant will receive a letter of findings and determination of the investigation and any applicable resolution. If the complainant disagrees with the written response or conclusion, the complainant may appeal in writing to the Title VI Coordinator, who will forward the appeal to the appropriate SJC Executive or designee. The written appeal must be received within ten (10) business days after receipt of the written decision.
The written appeal must contain: All arguments, evidence, and documents supporting the basis for the appeal. The SJC Executive or designee will issue a final written decision in response to the appeal. Copies of each Title VI complaint, a summary of the investigation report, and any response will be forwarded to the FAA in a timely manner.
Formal Grievance Procedures
The Office of Equality Assurance administers the City of San José's overall ADA or Title VI grievance procedures. Persons with ADA complaints specifically regarding San José Mineta International Airport are encouraged to contact the Aviation Department's ADA Coordinator as noted above. If the department's response does not adequately resolve the complaint, a formal grievance can be filed with the City of San José's Office of Equality Assurance at 200 E. Santa Clara Street, 5th Floor, San José, CA 95113-1905, 408-535-8455 (voice), 1-800-735-2922 or 711 (TTY).
