Travelers Select SJC as Best Airport in North America

Airports Council International announces winners of annual Airport Service Quality awards

San José, Calif. – Airports Council International (ACI) World today announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognizing the best airports for customer experience worldwide, as selected by passengers. San José Mineta International won top honors in the 15 to 25 million passengers per year category.

The ASQ program is the world’s leading airport customer experience measurement and benchmarking program. Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport—direct from the traveler—rating their satisfaction on the day of travel.

The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience such as ease of finding your way, check-in and shopping and dining offering. This gives the most complete picture of the passenger experience journey at each airport and provides global benchmarks for the industry. Last year, more than half of the world’s travelers passed through an ASQ airport.

The ASQ award recognizes airports with the top 20% overall satisfaction score by size and region at the point of departure.

For its penchant toward customer service excellence, SJC was also named among the top three midsized U.S. airports in the Wall Street Journal’s 2022 ranking, measured by a variety of metrics, including on-time performance, security checkpoint line waits and customer satisfaction scores from J.D. Power.