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TSA Cares

TSA Cares

TSA Cares

Terminal A and B

TSA Cares is available at SJC to help passengers needing special accommodations to go through, but not bypass, the security checkpoint with a trained Passenger Support Specialist.

Assistance is provided free of charge and can be arranged in advance by calling (855) 787-2227, sending an email to TSA-ContactCenter@tsa.dhs.gov, or by submitting a request online. TSA recommends reaching out at least 72 hours prior to a scheduled departure to ensure timely coordination of a request.

Passengers are encouraged to contact TSA Cares if, for example, they:

  • Have difficulty following instructions due to a disability or medical condition.
  • Have mobility limitations including difficulty standing, walking or lifting your arms.
  • Use wheelchairs, mobility aids or support devices.
  • Have internal/external devices or other concerns that may affect your ability to use screening technology.
  • Are transporting medically necessary liquids, gels, aerosols over 3.4oz.
  • Are traveling with a child who has a disability or medical condition, or is transgender.
  • Are traveling with a service animal.
  • Have difficulty understanding and communicating in English.
  • Are traveling with religious or cultural items.
  • Wear religious headwear or clothing.
  • Are a Tribal traveler with cultural, sacred, spiritual items and/or ceremonial regalia and headdress.
  • Have concerns regarding screening for transgender and gender diverse individuals.
  • Are traveling with crematory ashes.

Note: The above list is not exhaustive. Please dial the number above if you’d like to discuss a particular accommodation request with a TSA Cares representative. Learn more about TSA Cares.

Similar to TSA Cares and also available at SJC, The Sunflower Lanyard Program helps passengers subtly inform airport staff that they have an invisible or less visible disability and may need extra assistance. Learn more about The Sunflower Lanyard Program.