Appointments and Fees

Ground Transportation Office visits are by appointment only. We do not accept walk-ins. All Ground Transportation inquiries should be sent by email to and you will receive a response within 24-48 hours, Monday through Friday. Emails received after hours, on weekends, or Holidays will be responded to upon the next business day.

Learn more about the Ground Transportation Office.

The City Council adopted the San José International Airport Commercial Ground Transportation Program (March 16, 1993) requiring all commercial ground transportation providers to obtain an Airport permit prior to providing services at the Airport. In conjunction with the above, all commercial ground transportation providers operating at the Airport from April 16, 1993 forward are subject to fees established within the program. Companies operating without the necessary permits are subject to citations, fines and other corrective action.