The individual training standards and requirements for each Covered Employee are determined by several factors:
Airport Security Badge Classification
Role (job function)
Passenger / Customer Contact
The minimum training standards for each type of employee are based primarily on their security badge, with additional training based on their role, work location, and contact with passengers. Attachment A lists the training standards for each type of employee. Attachment C-5 provides a short description of each training module.
Employees Impacting Security
Covered Employees in this category include those directly engaged in performing checkpoint security screening, passenger check-in activities, skycap and baggage check-in and handling services, AOA perimeter control, and other employees issued an Airport badge with AOA access working in and around the AOA in the performance of their duties.
Part 1544 of Transportation Safety Regulations (TSR) governs air carriers and their Covered Employers and sets forth basic training standards for all areas outlined above. Airport Staff maintains training standards for Covered Employers in this category to ensure the highest level of security at Mineta San Jose International Airport.
Employees Impacting Safety
Covered Employees in this category include those directly engaged in activities which may impact safety within the Airport Operating Area (AOA) or in and around the terminals. These employees include but are not limited to the following:
Employees providing ramp handling functions including aircraft cleaning, fueling, and baggage/cargo handling
Employees operating catering vehicles regularly on the AOA for servicing aircraft
Other employees issued an Airport badge with AOA access working in and around the AOA in the performance of their duties
Employees stationed within the Airport, including concessions
Employees in Contact with Passengers and Customers
Covered Employees in this category include those directly engaged in activities bringing them in contact with passengers and other customers including employees of other organizations. These employees include but are not limited to the following:
Employees interacting directly with passengers including passenger check-in activities, skycap and baggage check-in and handling services, gate assistance and loading, food and beverage service, retail service, car rental, wheelchair escorts, parking attendants, and Airport parking and rental car bus drivers
Customer service training includes a basic overview in the Orientation Module for all employees and a comprehensive training session for those listed above.
Employees in Contact with Persons with Disabilities
Employees in this category include those directly engaged in activities assisting persons with disabilities or those who may come into contact with persons with disabilities. These employees include but are not limited to the following:
Employees assisting persons utilizing wheelchairs or escorting persons with disabilities
Employees assisting passengers, including those directly engaged in passenger check-in activities, skycap and baggage check-in and handling services, gate assistance and loading, food and beverage service, retail service, car rental, Airport parking, and shuttle bus drivers
The requirements of the Training Standards Program are subject to change upon notice to the Covered Employers.
Record Keeping, Reporting and Audit
Covered Employers must maintain training records (Attachment D) to provide evidence their employees, contractors and vendors are in compliance with training requirements. The training records are subject to audit by the City per Chapter 25.11, Part 15 of the San Jose Municipal Code. Training records must include the employee’s name, job function, date the employee began working at the Mineta San Jose International Airport (SJC), date employee is no longer at SJC, and the date of each training class required by the Training Standards Program. See Attachment D.
Each Covered Employer shall submit at least by June 30 of each year a statement certifying that it is in compliance with the Training Standards Program. [Training Standards Certification Form]
Measurements of Program Value
Each year the Covered Employers will be asked to include a statement of the success of the Training Standards Program, as measured through improvements in productivity, safety, customer service and employee turnover.
The Training Standards Program is developed in support of the Mineta San Jose International Airport’s Mission, Values and Vision (Attachment F).
Mineta San Jose International Airport | 1701 Airport Blvd. | San Jose, CA 95110 | 408.392.3600 | 530 AM
City of San Jose Department of Aviation
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