Attachment F

 

Airport Mission

 

Meeting the air transportation needs of the community in a safe, efficient and effective manner.

 

 

Airport Values

 

·        Ensure integrity in our conduct

·        Show respect for the individual

·        Provide exceptional customer service

·        Foster pride in our organization

 

Vision

 

Mineta San Jose International Airport will be the region's gateway and first choice for air transportation services.

 

It will be a place where travelers want to come, and people want to work.  It will be easy to get into, around, and out of the Airport.  Because the Airport will be an innovator in its use of technology and delivery of services, it will create an exciting environment to visit and use.

 

Travelers will feel the anticipation and sense of adventure that air travel should generate.

 

Business travelers will have a hassle free experience.  Families and leisure travelers will feel their vacation has begun when they arrive at the Airport.  People will leave the Airport feeling like guests who have been treated well, and will want to come back.

 

The Airport will be a partner with the businesses working to drive the regional economy.

 

The airlines and other tenants will feel the Airport provides opportunities for their business to succeed.

 

The Community will be proud to have the Airport in their midst, seeing it as a good neighbor and understanding its benefits to the region.

 

The Airport will be a landmark representing San Jose and the Silicon Valley.

 

The Airport will be a great place to work for all employees.

 

The Airport organization will be a place where an individual can enjoy building a career.  Each employee will feel they have made a meaningful contribution and their efforts are valued.  It will be a place where all employees are recognized for their contributions and where a “can-do” attitude prevails.  Mineta San Jose International Airport will be the employer of choice.  Employees will be proud to be a part of the Airport organization and proud to tell their friends and neighbors they are part of this vision.